Terms

These terms explain the use of the Norden website. Read them alongside our Delivery & returns policy and Privacy policy.

Using this website Your account Products & availability Prices & charges Orders & payment Delivery & returns Your rights Content & links Updates Help

Using this website

Use the website lawfully and respect the rights of others. Do not attempt to access another person’s account, interfere with the website or submit information that you are not entitled to use.

Your account

Keep your sign-in details private and ensure that the information you provide is accurate. You can review orders and edit supported account and address fields in My account.

Products & availability

Read the material, finish, dimensions, available options and care notes on the product page before ordering. Images are illustrative. Screen settings and natural materials can affect appearance, but do not excuse a material misdescription or a defect.

Availability can change. A sold-out option cannot be purchased through the product form. Product dimensions do not establish packaged dimensions, access clearance or included installation services; see the measuring guide.

Prices & charges

Prices are shown in US dollars. The shopping bag and checkout calculate delivery charges and applicable tax for the entered address. Review item quantities, selected options, delivery and the total before submitting an order.

Any material price or description error must be explained before accepting an order. A corrected higher price cannot be charged without your agreement. If an error requires cancellation after payment, the affected payment should be refunded.

Orders & payment

An order acknowledgment confirms receipt of an order request. It does not by itself confirm payment, acceptance or dispatch. Availability, delivery arrangements and payment must be confirmed separately.

Only the methods offered at checkout are available. An order marked as awaiting payment does not mean payment has been received. Online card payments are not currently available. Do not send funds unless verified payment instructions have been supplied separately.

Delivery & returns

Our Delivery & returns policy sets out delivery preparation, proposed return timeframes, cancellation and refund arrangements. The applicable service, dispatch estimate and return arrangements must be confirmed before an order is accepted.

Your rights

Nothing in these terms limits any consumer right, legal guarantee, remedy or responsibility that cannot lawfully be excluded. Rights relating to faulty goods, damage, misdescription and delayed dispatch remain subject to applicable law.

Content & links

The store name, design, text and images remain subject to the rights of their respective owners. Do not reuse or distribute them beyond the permissions granted by the relevant rights holder. External websites have their own terms and privacy practices.

Updates

These terms may be updated as the website and services change. The date above identifies the latest revision. Later revisions do not retrospectively remove rights relating to an accepted order without a lawful basis.

Help

Visit our help page for guidance on dimensions, materials, delivery and your account.